Introduction & Purpose of this Policy
Kewshell Pty Ltd t/as Brookes Partners (A.B.N. 12 073 601 215) (we, us, our) is committed to complying with its
obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it was
collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with
this website.
We also have a privacy policy which details our policy in connection with our real estate agency business. A
copy of this privacy policy can be accessed here Privacy Policy Full document 2025.pdf
.
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users
of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to
it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.
What information do we collect?
- Name
- Phone Number
- Email Address
- Home and / or Business Address
- Business details including ABN / ACN
- Property needs / requirements
Why do we collect this information?
- to identify and/or verify the identity of any prospective or actual landlord or tenant for any property we
manage or propose to manage; - to process and assess any application received in relation to a tenancy or lease of any property;
- to advertise, market and promote any tenancy or lease of any property;
- to negotiate and prepare any tenancy agreement, lease or any other document for any property;
- to liaise and exchange information with the landlord or the tenant as well as their agents, contractors,
legal, financial and other advisors in relation to or in connection with any tenancy or lease of the
property; - to manage any tenancy or lease agreement including the collection of rent and other amounts on behalf
of the landlord and the preparation of required statements of account; - to ensure the safety and security of landlords and existing occupiers and of each of their property in
connection with the inspection of any property by prospective tenants; - to comply with any applicable law in connection with the tenancy agreement or lease;
- to confirm whether the landlord or tenant is registered for GST purposes;
- to tell an individual about any other rental property that we are managing or any other service that we
provide, unless that individual tells us not to (this is referred to as direct marketing);
Automated Decision Making (ADM)
ADM is when:
(a) we use a computer program to make, or do a thing that is substantially and directly related to making,
a decision; and
(b) the decision could reasonably be expected to significantly affect the rights or interests of an individual;
ADM technology could potentially be used to check the financial viability of a client by checking their credit
history, any criminal history or history relating to their previous tenancy history.
At the time of publishing this policy, Brookes Partners does not rely on ADM to either make or influence
decisions relating to our clients.
Information disclosed
We will use and disclose personal information only for the purposes for which it is collected in accordance with
the Act, including:
- providing services and customer support, including service updates;
- maintaining and updating our records;
- comparing information for accuracy, and verifying it with third parties; and
- providing information as authorised or required by law or a relevant government body or authority.
Overseas disclosure
We do not disclose personal information overseas.
We may use cloud storage and IT servers that may be located overseas to store the personal information we
hold. As electronic or networked storage can be accessed from various countries through an internet connection
it is not always practical to know in which country information about an individual may be held.
Please note that in some cases countries to which we transfer information may not have laws or binding
schemes that have the effect of protecting your information in a way that overall is at least substantially similar to
the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism
or binding scheme that you can access to take action to enforce legal protections.
Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website. This
website does not, therefore, collect personal information about people who generally access it except in the
circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use
a pseudonym.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever
a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that
users have accessed while using the website. The cookie also allows data to be inputted into a form or template
and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the
user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server
specific.
When users visit this website, our server may log certain information, including the type of browser and operating
system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the
referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the
address of the pages accessed and the documents downloaded. This information is generally only for internal
statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information
into our website) is treated in accordance with this Privacy Policy.
Information security
We take reasonable steps to protect all information which we hold (including personal information) from misuse,
loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As electronic or
networked storage can be accessed from various countries through an internet connection it is not always
practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the
internet can be guaranteed to be completely secure and we do not warrant the security of any information
transmitted to us over the internet.
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content
of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information), provided by
users of this website for marketing and research purposes, to analyse and improve products, benefits and
services and to inform users of products, services and benefits provided by us, our related entities, suppliers or
sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told
us, not to. If a user does not wish to receive any information about such products, services and benefits they
can contact the Privacy Officer (details specified below). We will not use your sensitive information for these
purposes without your consent.
Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request access to any
personal information held by us which relates to them, unless we are permitted to withhold that information. We
may charge a reasonable fee where access to personal information is provided. Any requests for access to a
user’s personal information should be made in writing to the Privacy Officer (details specified below). The user
also has the right to request the correction of any personal information which relates to them that is inaccurate,
incomplete, irrelevant, misleading or out-of-date.
If the user requires any further information about our management of personal information or has any queries or
complaints, they should contact:
The Privacy Officer
Brookes Partners Real Estate
PO Box 22,
SOUTH HURSTVILLE NSW 2221
Tel: (02) 9546 8666
Email: linda@brookes.net.au
The Office of the Information Commissioner can be contacted as follows:
Phone enquiries 1300 363 992
Mon–Thurs
10am–4pm AEST/AEDT
Online enquiries Enquiry form
Post GPO Box 5288
Sydney NSW 2001
Fax +61 2 9284 9666
Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges that it has
read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal
information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal
information for the purposes specified in this Privacy Policy